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Next Generation 911

Preparing for the Future. Next Generation 911. Public Safety Information Committee March 1, 2007. Introduction. Emergency calls today are primarily voice. People expect to reach PSAP when dials 911. People have multiple ways and devices to communicate today.

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Next Generation 911

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  1. Preparing for the Future Next Generation 911 Public Safety Information Committee March 1, 2007

  2. Introduction • Emergency calls today are primarily voice. • People expect to reach PSAP when dials 911. • People have multiple ways and devices to communicate today. • Traditional 9-1-1 system does not work well with new devices. • Identity = Line number, Location = billing address • Covering limited area • National protocols and routing • Three (related) fundamental problems • Where is the caller? • To which PSAP should the call go to? • How to identify the emergency call? • New communication devices are intelligent.

  3. It has served us well, but ….. Today’s 9-1-1 Future 9-1-1 • Primarily voice calls via telephones • Minimal data • Local access, transfer, and backup • Voice, text, or video from many types of communications devices • Advanced data capabilities • “Long Distance” access, transfer, and backup

  4. Assumptions and Constraints • 9-1-1 = local • Communications = IP • NG9-1-1 > 9-1-1 • Phased implementation • No federal mandate • No degradation in the current system • Market driving the need

  5. Four Phases of Emergency Calls Phase 4 Phase 1 Phase 2 Phase 3

  6. Four Ways to Access 9-1-1 Today

  7. NG 9-1-1 Goals and Objectives • Enable E9-1-1 calls from any networked communication device. • Enable geographic-independent call access, transfer, and backup among PSAPs and between PSAPs and other authorized emergency organizations. • Encourage an open architecture, interoperable internetwork of all emergency organizations. • Reduce emergency services capital, operating, and maintenance costs.

  8. NG 9-1-1 Goals and Objectives • Provide opportunities to enhance 911 system: • Multimedia (audio, video, text) • Data delivery (floor plan, medical information) • Delivering video (CPR how-to) • Load balancing and redundancy

  9. The Mission of the PSAP • Remains the same within an NG9-1-1 system – • to receive emergency calls from the public • ascertain the nature, status and location of the emergency, • and relay the call to the appropriate public safety dispatch center for response to the emergency. • The call-related expectations of the PSAPs also remain the same .

  10. NG9-1-1 changes the core capabilities of emergency services in three areas • types of calls received; • ability to transfer/receive calls from PSAPs outside the local region; • and capability to accept additional information designed to facilitate emergency services. • These are expansions of current functions, not fundamentally new roles.

  11. Scenario 1 : Telematics andNG9-1-1 Third Party Emergency Provider

  12. Scenario 2 : Interactive Text Scenario Communicating with the Hearing Impaired

  13. Scenario 3 : PSAP Backup/Overload Dealing with a hurricane

  14. Next Generation 9-1-1 • Communication devices are already here • The current system is having trouble adapting • There are more and better services that we can provide • We need to be planning and moving in that direction

  15. Preparing for the Future Next Generation 911 Public Safety Information Committee March 1, 2007

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