School Advisory Council Training Getting SAC Organized Roles and Responsibilities

1. School Advisory Council TrainingGetting SAC OrganizedRoles and Responsibilities Presented by the Department of Strategic Planning School Board of Broward County, Florida Welcome to SAC training�This training is primarily designed for SAC Chairpersons and other SAC members. We will be focused on a number of topics that are concerns of the SAC at the beginning of each school year. Other workshops are scheduled which will give you more detailed information about the SIP process and the School Improvement Plan itself. Feel free to ask questions as we go through the material. How many of you are new to the School Improvement Process? How many of you are returning or are experienced SAC members? Here are our objectives today�Welcome to SAC training�This training is primarily designed for SAC Chairpersons and other SAC members. We will be focused on a number of topics that are concerns of the SAC at the beginning of each school year. Other workshops are scheduled which will give you more detailed information about the SIP process and the School Improvement Plan itself. Feel free to ask questions as we go through the material. How many of you are new to the School Improvement Process? How many of you are returning or are experienced SAC members? Here are our objectives today�

2. Workshop Objectives Participants will learn practical methods for leading and managing a successful School Advisory Council (SAC) Participants will gain an understanding of the laws and policies pertaining to SAC and SAC Bylaws Participants will identify the tools necessary for running an effective SAC meeting The School Advisory Council at every school is required by state law. Being a member of SAC is an official part of the school governance system in the State of Florida. The way your SAC operates is covered by state law and by school board policy. A SAC must operate within the rules. As a SAC chair or other officer of SAC you are also part of the school leadership team. Our objectives today are to get you started out on the right foot�The School Advisory Council at every school is required by state law. Being a member of SAC is an official part of the school governance system in the State of Florida. The way your SAC operates is covered by state law and by school board policy. A SAC must operate within the rules. As a SAC chair or other officer of SAC you are also part of the school leadership team. Our objectives today are to get you started out on the right foot�

3. Review Sterling Criteria and emphasis that the SAC and the Plan are aligned with an integrated management system like Sterling�if you do the SIP correctly you are doing Sterling! All process for quality. More training later for all School Board employees, etc., etc.Review Sterling Criteria and emphasis that the SAC and the Plan are aligned with an integrated management system like Sterling�if you do the SIP correctly you are doing Sterling! All process for quality. More training later for all School Board employees, etc., etc.

4. School Improvement Process(Sterling Process) Continue to discuss Sterling as a process that attempts to align all resources, programs, efforts toward one set of clear goals. Random Acts of Improvement on the left, aligned acts on the right...Continue to discuss Sterling as a process that attempts to align all resources, programs, efforts toward one set of clear goals. Random Acts of Improvement on the left, aligned acts on the right...

5. District Mission The School Board of Broward County, Florida is dedicated to meeting the educational needs of all students in a safe learning environment. This is the mission statement developed by the School Board members. They felt it was important to state what the school system was about in simple, straightforward language. This is the mission statement developed by the School Board members. They felt it was important to state what the school system was about in simple, straightforward language.

6. The History of School Improvement and Accountability School Improvement and Accountability are the result of a number of reform movements in the 80 and 90. Those reforms have been translated into specific state laws and administrative rules which the school district must follow. As a SAC Chairperson or member you become an official member of the district effort to follow the law. You represent the Broward School Board as part of your school�s SAC.School Improvement and Accountability are the result of a number of reform movements in the 80 and 90. Those reforms have been translated into specific state laws and administrative rules which the school district must follow. As a SAC Chairperson or member you become an official member of the district effort to follow the law. You represent the Broward School Board as part of your school�s SAC.

7. Continuous Quality Improvement There is a little history of school improvement. As you can see, each year new additions or changes are added to the accountability program by the state. Science baseline scores were collected from the 2003 FCAT and because of the new federal law called No Child Left Behind, each school received an Annual Yearly Progress report. In 2003 Broward had 6 F school (4 elementary and 2 charters). In 2004 you can look forward to some additional changes�increasing of level scores and science levels being set. All 10th graders must score 300 on both parts to get a diploma. There is a little history of school improvement. As you can see, each year new additions or changes are added to the accountability program by the state. Science baseline scores were collected from the 2003 FCAT and because of the new federal law called No Child Left Behind, each school received an Annual Yearly Progress report. In 2003 Broward had 6 F school (4 elementary and 2 charters). In 2004 you can look forward to some additional changes�increasing of level scores and science levels being set. All 10th graders must score 300 on both parts to get a diploma.

8. Florida Education Accountability System Purpose To improve student performance by defining what students must know To assess how well students have learned The state has defined what students should know by producing the Sunshine Standards (preK to 12). The state has also produced a system to assess the achievement of students in relation to those standards�the FCAT. Together the Standards and the FCAT are the backbone of the SIP process.The state has defined what students should know by producing the Sunshine Standards (preK to 12). The state has also produced a system to assess the achievement of students in relation to those standards�the FCAT. Together the Standards and the FCAT are the backbone of the SIP process.

9. Florida�s State Education Goals Highest Student Achievement Seamless articulation and maximum access Skilled workforce and economic development Quality efficient services In setting up the states accountability system, eight state goals were established by law�they have recently been revised to four ovarall goals. These four goals are what the SAC is trying to achieve. The goal of �highest student achievement� is the one most often used in the SIP because it refers to �student performance.� In setting up the states accountability system, eight state goals were established by law�they have recently been revised to four ovarall goals. These four goals are what the SAC is trying to achieve. The goal of �highest student achievement� is the one most often used in the SIP because it refers to �student performance.�

10. Accountability Components Assessment FCAT Sunshine Standards FCAT NRT FCAT Writing FCAT Science The FCAT assess how well our students have learned what they need to know to meet the Sunshine Standards. The FCAT is now made up of three different parts plus the new Science FCAT FCAT Sunshine Standard Tests test students on their achievement of the Standards. SSS Tests are given from grades 3 through 10. Some are more involved than others. At grades 4,5,8, and 10 the FCAT tests include performance items. These items require extra work by students like writing short or long passages for answers. FCAT NRT is a part of the test that is a Nationally Norm Referenced Test. That means that students all over the USA have taken similar tests and so Florida students can be compared to many other students. These scores are always given in a percentile. That is�where does a particular student stand in a group of 100 students across the nation in answering questions right. FCAT writing used to be called Florida Writes. It is a writing test. Students must respond to a �prompt�. They receive a score from 1 to 6 on how well developed their written response is.The FCAT assess how well our students have learned what they need to know to meet the Sunshine Standards. The FCAT is now made up of three different parts plus the new Science FCAT FCAT Sunshine Standard Tests test students on their achievement of the Standards. SSS Tests are given from grades 3 through 10. Some are more involved than others. At grades 4,5,8, and 10 the FCAT tests include performance items. These items require extra work by students like writing short or long passages for answers. FCAT NRT is a part of the test that is a Nationally Norm Referenced Test. That means that students all over the USA have taken similar tests and so Florida students can be compared to many other students. These scores are always given in a percentile. That is�where does a particular student stand in a group of 100 students across the nation in answering questions right. FCAT writing used to be called Florida Writes. It is a writing test. Students must respond to a �prompt�. They receive a score from 1 to 6 on how well developed their written response is.

11. School Performance Grades A = Schools making excellent progress B = Schools making above average progress C = Schools making satisfactory progress D = Schools making less than satisfactory progress F = Schools failing to make adequate progress I = Schools with inadequate FCAT participation (temporary grade) Based on how well students do on the FCAT, the DOE gives each school a letter grade for accountability. Currently, Broward has one F school (Dillard HS). In other training you will learn about the grading system.Based on how well students do on the FCAT, the DOE gives each school a letter grade for accountability. Currently, Broward has one F school (Dillard HS). In other training you will learn about the grading system.

12. FCAT High School Graduation Requirement Regular Diploma Requires a Score of 300 on both FCAT Reading and Mathematics 10th Grade FCAT Scores Count with Additional Chances in 11th and 12th Grade As of 2004 the Score of 300 is the Bottom Score for Level 2 in Both Reading and Mathematics High school students must �pass� the FCAT in order to receive a standard diploma. Students must score 300 on reading and math sections of the test. A score of 300 is the lowest score for a Level 2 in both reading and math.High school students must �pass� the FCAT in order to receive a standard diploma. Students must score 300 on reading and math sections of the test. A score of 300 is the lowest score for a Level 2 in both reading and math.

13. No Child Left BehindAnnual Yearly Progress (AYP) Schools receive a rating of Yes or No based on: Disaggregated FCAT scores by ethnic and special subgroups (LEP, SWD, Economically Disadvantaged) Percent at or above grade level in reading must be over 48% Percent at or above grade level in math must be over 53% Annual improvement in writing, graduation, reading, and math must also be demonstrated At least 95% of each subgroup must be tested Federal legislation now requires that school be rated as to their Annual Yearly Progress (AYP) based on ethnic and other subgroups�One �NO� on any factor means the school gets a �NO� for AYP�many schools got a NO because they either did not test enough students in a particular subgroup (95% of LEP or SWD, etc.) or those subgroups did not reach the 31% in reading or 38% in math in terms of at or above grade level�Thirty-four schools in the district received a YES for AYP. School reports can be obtained by going to the Doe web site. Schools should begin to consider the disaggregated data for AYP rating as possible baseline data for objectives. How can a school make sure that 95% of each subgroup is tested for that the reading/math expectations for each subgroup are met? Look at the Broward report in the package�it is similar to the school report. LEP is Limited English Proficient SWD is Students With Disabilities Econ. Disadv. Is economically disadvantagedFederal legislation now requires that school be rated as to their Annual Yearly Progress (AYP) based on ethnic and other subgroups�One �NO� on any factor means the school gets a �NO� for AYP�many schools got a NO because they either did not test enough students in a particular subgroup (95% of LEP or SWD, etc.) or those subgroups did not reach the 31% in reading or 38% in math in terms of at or above grade level�Thirty-four schools in the district received a YES for AYP. School reports can be obtained by going to the Doe web site. Schools should begin to consider the disaggregated data for AYP rating as possible baseline data for objectives. How can a school make sure that 95% of each subgroup is tested for that the reading/math expectations for each subgroup are met? Look at the Broward report in the package�it is similar to the school report. LEP is Limited English Proficient SWD is Students With Disabilities Econ. Disadv. Is economically disadvantaged

14. The School Advisory Council

15. Policy 1403 SAC Composition ESE and ESOL Representatives Must Be Parents Changes in SAC Composition During the Year Will Be Reflected in the Minutes. The Minutes, Sign-In Sheets and Agenda are Sent to Area Superintendent after each meeting. Check with your principal on the process. Policy 1403 has been revised�two changes are shown on the slide. Your SAC ESE and ESOL will be parents. The second bullet is not really a change but it reflects current procedures. Whenever a change is made on the SAC composition it should be reflected in the minutes and then all minutes go to the Area Superintendent. Policy 1403 has been revised�two changes are shown on the slide. Your SAC ESE and ESOL will be parents. The second bullet is not really a change but it reflects current procedures. Whenever a change is made on the SAC composition it should be reflected in the minutes and then all minutes go to the Area Superintendent.

16. School Advisory Council Composition Must include: The Principal The BTU Steward or Designee Teachers Educational Support Employees Students at the Secondary Level Parents (ESE and ESOL Representative) SAF Chairperson or Designee Community/Business Representatives Community School Rep (if applicable) Pre-Kindergarten Program Rep (if applicable) SBBC Policy #1403 State statute and School Board policy requires certain stakeholder groups to be represented on the SAC. Individuals can fill two of some of the required positions. For example, the SAC chairperson could also be the IZ representative, or the BTU Steward could be the pre-K program rep�Every year a SAC Composition Report must be completed using the SIP link.State statute and School Board policy requires certain stakeholder groups to be represented on the SAC. Individuals can fill two of some of the required positions. For example, the SAC chairperson could also be the IZ representative, or the BTU Steward could be the pre-K program rep�Every year a SAC Composition Report must be completed using the SIP link.

17. Remember� A majority of the team (51%) �must not be employed at the school site�. All memberships must reflect the ethnic diversity of the school. Use your School Improvement SIP Link to update your SAC Composition. SBBC Policy #1403 The state requires that 51% of the SAC members cannot be employees of the school district at that particular school site. A high school teacher can be a member of a elementary school SAC as a parent and not be counted as an employee at that site. The total membership must reflect the ethnic diversity of the student population. So, if the school has 35% Hispanic students, the SAC should have about 35% Hispanic members (a 10% deviation is considered acceptable). The school�s Area Director must approve the make-up of the SAC. The School Board must approve all SAC Composition at a school board meeting. The new demographic student data (based on the official 20-day count) will be downloaded on about October 1st�check your composition after then to affirm that the ethnic balance of the SAC mirrors the student body. The state requires that 51% of the SAC members cannot be employees of the school district at that particular school site. A high school teacher can be a member of a elementary school SAC as a parent and not be counted as an employee at that site. The total membership must reflect the ethnic diversity of the student population. So, if the school has 35% Hispanic students, the SAC should have about 35% Hispanic members (a 10% deviation is considered acceptable). The school�s Area Director must approve the make-up of the SAC. The School Board must approve all SAC Composition at a school board meeting. The new demographic student data (based on the official 20-day count) will be downloaded on about October 1st�check your composition after then to affirm that the ethnic balance of the SAC mirrors the student body.

18. SAC/SAF Comparison In addition to the SAC each school is required by school board policy to have a School Advisory Forum. The Forum is open to all stakeholders and can discuss any issue that is a concern. This diagram shows how the two differ and also how the two are the same (in the middle)�you also have a handout showing some of the differences between the two organizations. They should work together to make the school better. It is important for members of both groups to understand the role of the other. ACTIVITY: WHO�S JOB IS IT�HAND OUT SITUATION SHEET AND HAVE TABLES DISCUSS �WHOS� JOB IS IT� THREE CHOICES: SAC, SAF, SCHOOL ADMINISTRATION. DISCUSS AT EACH TABLE AND THEN GO OVER EACH SITUATION. In addition to the SAC each school is required by school board policy to have a School Advisory Forum. The Forum is open to all stakeholders and can discuss any issue that is a concern. This diagram shows how the two differ and also how the two are the same (in the middle)�you also have a handout showing some of the differences between the two organizations. They should work together to make the school better. It is important for members of both groups to understand the role of the other. ACTIVITY: WHO�S JOB IS IT�HAND OUT SITUATION SHEET AND HAVE TABLES DISCUSS �WHOS� JOB IS IT� THREE CHOICES: SAC, SAF, SCHOOL ADMINISTRATION. DISCUSS AT EACH TABLE AND THEN GO OVER EACH SITUATION.

19. Roles and Responsibilities of SAC Develops school�s vision or mission Uses state goals as guiding principles Establishes bylaws Examines data from a variety of sources Determines and prioritizes needs Assists in the implemen- tation of the current SIP Plans for distribution of recognition funds. Decides how to measure results Assists in preparation & evaluation of the SIP Assists in preparing the school�s annual budget Assists in recruiting SAC members Assists in deciding how to spend accountability funds to meet objectives Revises the SIP Monitor the SIP Assign Committee Work The SAC has certain roles and responsibilities that are set by state statute or by board policy. As you can see by this list, there are some important and often controversial issues that the SAC must deal with�.recognition money, annual school budget, spending money to meet objectives, prioritizing needs, etc. One of your biggest jobs will be insure that the current year�s School Improvement Plan is implemented�it doesn�t do any good to develop a plan and then not implement the learning strategies or the staff workshops listed in the plan. One of the first things you should be doing this year is making sure that the SIP is being implemented� The SAC�s first responsibility is to implement the current School Improvement Plan. The SAC has certain roles and responsibilities that are set by state statute or by board policy. As you can see by this list, there are some important and often controversial issues that the SAC must deal with�.recognition money, annual school budget, spending money to meet objectives, prioritizing needs, etc. One of your biggest jobs will be insure that the current year�s School Improvement Plan is implemented�it doesn�t do any good to develop a plan and then not implement the learning strategies or the staff workshops listed in the plan. One of the first things you should be doing this year is making sure that the SIP is being implemented� The SAC�s first responsibility is to implement the current School Improvement Plan.

20. The Sunshine Law and SACs Subject to the Government in the Sunshine Law Meetings open to the public Actions binding only if made in accordance with the Sunshine Law Reasonable notice of all meetings given Recorded minutes and open to inspection Meetings held in facility accessible to the public SACs should follow district guidelines Violations of the law are misdemeanors Florida�s Government-in-the-Sunshine-Law, commonly referred to as the Sunshine Law, provides a right of access to governmental proceedings at both the state and local levels. This statute is the basis for many of your bylaws. As an official Board the SAC must act just like the school board acts�it must follow all statutes and actions must be made �in the sunshine.� Even two SAC members talking on the telephone about possible actions at the next meeting would be a violation of the Sunshine law�You must be willing to play by the rules or don�t play!Florida�s Government-in-the-Sunshine-Law, commonly referred to as the Sunshine Law, provides a right of access to governmental proceedings at both the state and local levels. This statute is the basis for many of your bylaws. As an official Board the SAC must act just like the school board acts�it must follow all statutes and actions must be made �in the sunshine.� Even two SAC members talking on the telephone about possible actions at the next meeting would be a violation of the Sunshine law�You must be willing to play by the rules or don�t play!

21. SAC Bylaws Organization Rules Meeting Rules Membership Rules Procedure Rules Election Rules Standing Committees Officers Other Like any organization the SAC needs rules to operate effectively. Those rules are known as bylaws. Some items in the bylaws are required by school board policy or state law. Other items can be decided by the SAC membership. Bylaws should be clear, concise rules so that members of the SAC know how to proceed. Good bylaws make for a good SAC and will reduce the chance for conflicts, disagreements, and challenges to SAC actions. Each Broward school must use the official Broward template. The template has changed a little this year, so please use the new template from web/strategicplanning and follow the directions in the bylaws memo. Setting up good bylaws is probably one of your most important duties. Give each member a copy of the bylaws. Amend them early and then follow them. A good SAC Chairperson knows the bylaws. Like any organization the SAC needs rules to operate effectively. Those rules are known as bylaws. Some items in the bylaws are required by school board policy or state law. Other items can be decided by the SAC membership. Bylaws should be clear, concise rules so that members of the SAC know how to proceed. Good bylaws make for a good SAC and will reduce the chance for conflicts, disagreements, and challenges to SAC actions. Each Broward school must use the official Broward template. The template has changed a little this year, so please use the new template from web/strategicplanning and follow the directions in the bylaws memo. Setting up good bylaws is probably one of your most important duties. Give each member a copy of the bylaws. Amend them early and then follow them. A good SAC Chairperson knows the bylaws.

22. Bylaws District Standard Template Intranet at http://web/schoolimprove SAC must ratify revised bylaws Due November 19, 2004 Because of all the new legal requirements, a standard template has been developed for SACs to use. It is on the Strategic Planning website�use this template to update your bylaws. The SAC must vote to approve the bylaws. Because of all the new legal requirements, a standard template has been developed for SACs to use. It is on the Strategic Planning website�use this template to update your bylaws. The SAC must vote to approve the bylaws.

23. SAC Bylaw Legislation(F.S. 1001.452) Quorum Must Be One Over 50% of the SAC Members Removal of SAC Member Because of Nonattendance Minutes Must Be Kept of All Meetings Three Day Prior Notice of all Meetings Meetings Must Be Scheduled to Encourage Participation of Parents and Community Members District Must Keep a File of All Bylaws Here are some of the specifics from state statutes about how a SAC must operate. They have been included in the standard template. A SAC cannot do business (take voting, etc.) if a quorum is not present. A meeting can be held, but no official business can be conducted. According to the new statute, any member that misses 2 meetings (unexcused) will be removed from SAC�of course it is up to the SAC to decide what is an excused or unexcused absence�because the District must now keep all bylaws on file, we are asking you to email us a copy of your new bylaws (you are going to email them to George Jeandheur using CAB mail through the school system network)�we will keep all bylaws on file.Here are some of the specifics from state statutes about how a SAC must operate. They have been included in the standard template. A SAC cannot do business (take voting, etc.) if a quorum is not present. A meeting can be held, but no official business can be conducted. According to the new statute, any member that misses 2 meetings (unexcused) will be removed from SAC�of course it is up to the SAC to decide what is an excused or unexcused absence�because the District must now keep all bylaws on file, we are asking you to email us a copy of your new bylaws (you are going to email them to George Jeandheur using CAB mail through the school system network)�we will keep all bylaws on file.

24. SAC Decision Making Building Agendas Assisting in Making Staff Decisions Assigning Committee Work Selecting Problems to Address Assisting in Selection of Instructional Materials Assisting in Making Budgetary and Financial Decisions Setting Goals/Objectives for School Improvement Evaluation of School Improvement Plan Here are some things the SAC will do�.any questions about these?Here are some things the SAC will do�.any questions about these?

25. Before the Meeting Schedule the meeting date, time, place Advertise the meeting (multiple methods) Set the agenda and send to members Meet with principal to review agenda Contact committee chairpersons if reports are due Prepare handouts (agenda, reports, etc) One of the most important things you can do as SAC Chair is to run effective SAC meetings. Good meetings don�t just happen. In fact, you are required by the Sunshine Law to do certain things before the meeting� Refer to Helpful Hints�One of the most important things you can do as SAC Chair is to run effective SAC meetings. Good meetings don�t just happen. In fact, you are required by the Sunshine Law to do certain things before the meeting� Refer to Helpful Hints�

26. In the Meeting Start and end on time Get group�s agreement to the agenda Use time limits to help keep meeting on track Alter the agenda as needed with group�s agreement Follow the bylaws Seek consensus During the meeting, you are in control�don�t let members get out of control�follow your bylaws�and your agenda�In general, motions on agenda items are made, discussions of the item are held (by SAC members only), public input is received (by others present), and a vote is then taken--for and against�On to the next agenda item�same process. If consensus (no vote) can be reached that is even better�During the meeting, you are in control�don�t let members get out of control�follow your bylaws�and your agenda�In general, motions on agenda items are made, discussions of the item are held (by SAC members only), public input is received (by others present), and a vote is then taken--for and against�On to the next agenda item�same process. If consensus (no vote) can be reached that is even better�

27. After the Meeting Use the agenda to help evaluate the meeting...How did things go? Number the charts and use the agenda to help compile the group memory Use the agenda to help plan the next meeting (i.e., unfinished business...old business) Send the minutes to the area director Your job isn�t done just because the meeting is over�do these things after the meeting.Your job isn�t done just because the meeting is over�do these things after the meeting.

28. School Improvement Planning Cycle and the Plan

29. The School Improvement Plan A School�s Strategic/Business Plan The SIP Includes Mission Customer Focus (Needs Assessment) Objectives (including Title I Requirements) Action Steps Student Activities/Staff Development Activities Budget Resources Title I Requirements Results Supplemental Plans (Discipline, Technology, etc) The primary product of all your work will be the School Improvement Plan�it is the strategic plan of the school�it should not just be something to get done�it can actually be an important tool for your school�it can focus your school�s effort toward important objectives�.The SIP objectives are like mini research projects. �If we do certain action steps, we will see an increase in this particular score.� At the end of the year, you know if you were successful or not. Then you readjust your objectives or write new objectives and start over again�this is school improvement.The primary product of all your work will be the School Improvement Plan�it is the strategic plan of the school�it should not just be something to get done�it can actually be an important tool for your school�it can focus your school�s effort toward important objectives�.The SIP objectives are like mini research projects. �If we do certain action steps, we will see an increase in this particular score.� At the end of the year, you know if you were successful or not. Then you readjust your objectives or write new objectives and start over again�this is school improvement.

30. Planning Cycle (PDSA) School improvement is never done�the SIP is never a finished product because it must be revised and updated every year�just like a business, the school must always be looking for ways of improving�Once a school gets into this mind-set you will find that it becomes a natural way of working on projects. School improvement is never done�the SIP is never a finished product because it must be revised and updated every year�just like a business, the school must always be looking for ways of improving�Once a school gets into this mind-set you will find that it becomes a natural way of working on projects.

31. For Additional Information Contact the Office of Continuous Quality Improvement/ Strategic Planning 754-321-1891 Call us�SAC is required by state law�by accepting this responsibility it is similar to jury duty�you are legally a part of the school district�s governing body�in a way, you are a �school board� for your school. You should not take this responsibility lightly or just �go through the motions.� If schools really use the system of Sterling and School Improvement you WILL see improvement in FCAT scores and other measures�we are here to help�Call or email us and we will respond immediately. But if you don�t call or ask a question then we don�t know you have a problem�it is always easier to deal with something upfront instead of waiting until it gets out of control�call us!Call us�SAC is required by state law�by accepting this responsibility it is similar to jury duty�you are legally a part of the school district�s governing body�in a way, you are a �school board� for your school. You should not take this responsibility lightly or just �go through the motions.� If schools really use the system of Sterling and School Improvement you WILL see improvement in FCAT scores and other measures�we are here to help�Call or email us and we will respond immediately. But if you don�t call or ask a question then we don�t know you have a problem�it is always easier to deal with something upfront instead of waiting until it gets out of control�call us!