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Neutral Statements – Nonescalating statement in a neutral voice That may be true and … I think we both want to solve this problem, but we may see it differently. I need some time to think about that. I don’t think that is the issue right now….
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Neutral Statements – Nonescalating statement in a neutral voice That may be true and … I think we both want to solve this problem, but we may see it differently. I need some time to think about that. I don’t think that is the issue right now… Empathetic Assertion – Assertive statements, but sensitive to other’s I can see how you may feel that way. I will still need … I can see how important this is to you… You might be right… I understand where you’re coming from… Assertiveness Statements • Self-Assertion – Standing up for your rights, feelings, and beliefs • I feel ____ when you ___; I’d prefer that ____. • I think _______ • I would like a few minutes to finish… • I’m confused about… • Help me understand … • Workable Compromise – Your assertion takes into account the others’ feelings • How do you feel about doing ____? That would be very helpful to me. • I would like to suggest that we try… How do you feel about that?