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Assertiveness

Assertiveness . Training by Kaori & Hisashi. What is ASSERTIVENESS?. ASSERTIVENESS is…. The art of saying “NO” T he ability to communicate one's own thoughts , opinions and wishes in a clear , direct and non-aggressive way. 3 KINDS of COMMMUNCATORS. PASSIVE…. Passive

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Assertiveness

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  1. Assertiveness Training by Kaori & Hisashi

  2. What is ASSERTIVENESS?

  3. ASSERTIVENESS is… • The art of saying “NO” • The ability to communicate one's own thoughts, opinions and wishes in a clear, direct and • non-aggressive way

  4. 3 KINDS of COMMMUNCATORS

  5. PASSIVE… • Passive • Allowing someone else’s rights to overshadow one’s own • Easily forced into thinking like someone else • Difficult to express opinions and ideas • Put the tutees needs before one’s self

  6. PROBLEMS with PASSIVENESS • A passive tutor… • May feel hurt, anxious, or even angry • May not get the most out of a session, because he or she compromise too much with wishes of tutee • May cause inability to communicate needed information effectively

  7. AGGRESSIVE… • Aggressive • No regard for the rights of others • May give threats (verbal or physical) • Viewing oneself as superior • Refusing to listen to the thoughts and opinions of others http://farm4.static.flickr.com/3627/3639550795_89f936bc06.jpg

  8. PROBLEMS with AGGRESSIVENESS • An aggressive tutor • May cause a conflict between the tutee and themselves • May say things that they do not mean • May make an uncomfortable situation and make tutee a silent type of person • May not take the tutee’s learning style into account or other unique needs

  9. So lets see again WHAT is Assertiveness… ? http://1.bp.blogspot.com/_VPzHTeGH9wo/Sw6J0Dg4tzI/AAAAAAAAAZw/v30U-bv8jMM/s1600/assertiveness-chart.jpg

  10. ASSERTIVENESS is … • Being able to express oneself without violating the rights of others • In other words you are putting yourself in the leadership position without abusing your role or neglecting your responsibilities

  11. WHY Assertiveness? • To be able to refuse requests from students when necessary • To avoid being overwhelmed by the demands of others • Keep in mind your responsibilities as tutors, before the needs of your tutees

  12. Being MORE Assertive • Be honest without trying to make the other person feel guilty or responsible • Begin statements with “I” rather than “you” • Listen actively • Share opinions about some trouble in order to solve the problem together • Learn from bad experiences to handle things differently the next time

  13. Assertiveness and BODY Language • Eye contact • Upright posture • Relax the shoulders and face • Breath normally • Try to maintain a steady tone of voice during conversation http://www.premcs.com/images/assertiveness.gif

  14. SITUATIONS • Make pairs, think of and write down the situations where the assertiveness is extremely needed as a skill!!! http://www.rashmipriya.com/files/images/roleplay.gif

  15. REFERENCES • CRLA, ITPC, samples Level 3: Chapter 16, “ASSERTIVENESS” • LLC, Training by Manager Junko Tsukayama “Assertiveness”, January 2011

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