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Importance of Unified Communications in today’s world

Unified communications or UC, is not necessarily a single product. Rather it is a set of products which provide a consistent unified user interface and user experience across multiple devices and media types.

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Importance of Unified Communications in today’s world

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  1. UC is an umbrella term describing an integrated communication system within a business. • It is a set of products which provide a consistent unified user interface and user experience across multiple devices • UC brings together the means to integrate near to real-time unified messaging, collaboration and interactive systems.

  2. VoIP Solutions focus on calling through the internet. • UC focuses on companywide communication. • VoIP Solutions also offer some UC features • Some services that UC solutions provide include VoIP features.

  3. Instant Messaging • Unified Messaging • Speech access and personal assistant • Audio, video and web conferencing • Call control and multimodal communications

  4. Presence • Collaboration tools • Mobility • Business Process Integration (BPI) • Software to enable BPI

  5. Cloud based UC is the fastest growing sector of the enterprise communication market. • This combines the voice and unified messaging features and results in increased productivity. • Third party service provider hosts the cloud-based unified communication services. • This helps to adapt according to the growth and changing needs of the business.

  6. Backup and Disaster recovery • Detailed analytics • Support system managed CRM integration • Communication-enabled business processes

  7. Support for new work-related regulations • Session Initiated Protocol (SIP) trunking • Global availability of service • Round the clock support

  8. Scalability • Backup • Good Internet Connection • Service Package • Equipment Compatibility

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