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1. From Start to Profit
2. Kuala Lumpur City Hall (DBKL) plan to limit owned dogs from 2 to 1 per household.
SPCA Selangor put forward solution, one of it is promoting spay/neuter
An 8-month neutering campaign in 2002 (weekends)
3. Supported by
Faculty of Veterinary Medicine, Universiti Putra Malaysia (UPM)
Department of Veterinary Services (DVS)
Veterinary Association of Malaysia (VAM)
Small Animal Practitioners Association of Malaysia (SAPAM)
Malaysian National Animal Welfare Foundation (MNAWF)
Malaysian Kennel Association (MKA)
700+ dogs in 8 months
Encouraging response!
4. Klinik Kembiri Set up in April 2003
Initial funds RM40,000 (USD 12,000)
DBKL
Place rent free
Utilities electricity, water, phone
SPCA
Staff
Manage and run the clinic
5. Klinik Kembiri Many equipment were donated/borrowed
Autoclave
Operating lights
Surgery tables
Volunteer vets DVS, private
7. Klinik Kembiri never aimed for making profit
Small aim: get monthly expenditure covered
Later include staff salary
Started making profit at around 2004-2005 (1-2 years after starting)
RM 2,000 per month (USD 600)
8. Factors leading to Profit Contribution from
DBKL location, utilities
DVS loan of equipment
KL Hospital loan of anaesthetic machine
Permanent vet
stop paying locum
save costs (materials/drugs)
capacity of clinic
9. Factors leading to Profit Advertising
media coverage
distributing targeted flyers
word by mouth (cheap + good = good news)
Awareness
JAKIM statement Muslim community
better RPO levels
SPCAs no kill policy KK as alternative
Price increase due to complaints
Generous donors
10. Price
11. Lessons Learnt Klinik Kembiri in DBKL pound
Need to maintain good relationship
Lobbying, advising DBKL
Integrate with registration, microchipping (other dog control aspects)
Licensing/approval of clinic from DVS from the start
Good support from government
12. Lessons Learnt Complaint from private vets
Prices too low
Free/cheap vaccination and treatment
Having rich clients not from lower class
Complications of surgery
Reach agreement
No pedigree dogs (indicator of rich people)
Prices same as government clinics
No vaccination or treatment (unless emergency)
13. Current Challenges Standards of surgery
Volunteers variable standards
No incentive to increase standards
No monitoring of standards
Complications
No emergency number to call afterhours
No good post-op monitoring
14. Current Challenges Management
Bad appointment system
High staff turnover
Mixed with private business pet shop
confuse name of charity
Mixed messages with pet shop e.g. promotion of certain brands of food, promoting sale of cat collar/dog choke chain
15. Current Challenges Relationship with vet associations
Balancing prices
Really needy vs those who can afford
Perception that other vets cheat pet owners
RPO
No structure on RPO education / information
No incentive to promote RPO
16. A model clinic for other municipality
Mobile outreach
To places without vet services
Collaboration with DVS
Vet student training centre
As an RPO education centre