1 / 22

UVic Libraries 2008 LibQUAL+ Survey

UVic Libraries 2008 LibQUAL+ Survey. Prepared for the UVic Senate Committee on Libraries. UVic’s LibQUAL+ history. UVic has implemented LibQUAL+ in 2003, 2006, 2007 and 2008. Our next run will be 2010. Results from past LibQUAL+ surveys have influenced changes such as:

Download Presentation

UVic Libraries 2008 LibQUAL+ Survey

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. UVic Libraries 2008 LibQUAL+ Survey Prepared for the UVic Senate Committee on Libraries

  2. UVic’s LibQUAL+ history • UVic has implemented LibQUAL+ in 2003, 2006, 2007 and 2008. Our next run will be 2010. • Results from past LibQUAL+ surveys have influenced changes such as: • Addition of the BiblioCafé, and study space in the new Mearns Centre for Learning, • Earlier opening hours and later closing hours, • Separation of distinct study areas by noise level, • More laptops for loan (new service at Music & Media) • Expansion of Learning Commons workstations

  3. LibQUAL+ 2008Samples, responses and rates

  4. Response comparisons to past years Why were response rates lower in 2008? LibQUAL was administered in the fall semester, not in spring, as was done in the past. Conclusion? Run LibQUAL+ in the spring for best response rates.

  5. How responses are measured… EXAMPLE 1 3 numbers are calculated: • The desired mean • The perceived mean • The minimum mean 8 7 5

  6. How responses are measured… EXAMPLE 2 3 numbers are calculated: • The desired mean • The perceived mean • The minimum mean 7 5 4

  7. Core Questions Summary

  8. Comparison of Core Questions Summaries 2007 2008

  9. Undergraduate Core Questions

  10. Core Questions Comparison:Undergraduate 2007 2008

  11. Graduate Core Questions

  12. Core Questions Comparison:Graduate 2007 2008

  13. Faculty Core Questions

  14. Core Questions Comparison:Faculty 2007 2008

  15. Top 10 Overall Topics • Libraries website • Service • Building • Study space • Print collection • Computers • Hours • Electronic collection • Noise • Printers/copiers

  16. Most evocative topics • Libraries website • Noise and related study space • Study space / group study space unrelated to noise • Service

  17. Libraries website • Written comments showed concern about the new website in terms of: • Basic navigation • Search defaults • Selecting databases • Locating items • Accessing journal articles • Data show that the libraries website is falling below users’ minimum level of service

  18. Service • Written comments mixed: 65% positive and 35% negative. • Data show that respondents’ minimum expectations are exceeded, but desired service levels are not fully met. • Undergraduates very slightly more satisfied than graduate students. • Faculty’s desired level of service exceeded for two questions (AS-3 and AS-8).

  19. Building/Study space/Noise/Hours • The Mearns addition = ! • Library as place successes: • Grad students: LP-5 • Faculty: All Library as Place questions: LP1-5! • Students want more quiet individual study space. • Students also want more group study rooms, later fall term closing hours and earlier weekend opening hours.

  20. Electronic and print collections • Variable user satisfaction with collections (written comments): • Electronic: 43% pleased, 57% displeased • Print: 26% pleased, 64% displeased • As in past years, print / electronic collections are not meeting users’ minimum levels. • But consider the results of other analyses: • Faculty satisfaction unrelated to collections budget. • Issues partially related to searching and access.

  21. Computers / Printers and copiers • More printers needed? • More enforcement of 5-minute printing stations? • Lack of awareness of the third printer? (No.) • Respondents overall very pleased with computer terminal quality. • Difficulty accessing computers due to heavy use. • Timeout issues with copiers? (Rectified.)

  22. Where to from here?Our recommendations • Priority-setting: Address areas of greatest concern first. • Accountability: Respondents will be waiting to see what changes are implemented. • Data and comments collected will provide input to the updated Libraries’ Strategic Plan.

More Related