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Procedure for the resolution of grievances in the ILO

Learn about the procedures for resolving grievances in the ILO Staff Union Committee, covering prevention strategies, informal mechanisms, facilitation, mediation, formal grievance process, sexual harassment mechanisms, and next steps.

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Procedure for the resolution of grievances in the ILO

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  1. Procedure for the resolution of grievances in the ILO Staff Union Committee 4 May 2004

  2. Main features of the system • System agreed through collective bargaining in 2003-2004 • Focus on prevention • Informal mechanism available throughout the whole process • Two procedures: general grievances and sexual harassment related grievances

  3. Prevention • Training • Information • Development of policy statements • Periodic reports by the JAAB and the Mediator

  4. Informal mechanism • Third party assistance • Facilitation • Mediation • No official records • Possibility to have informal resolution for a group of officials

  5. Facilitation • Pool of trained facilitators • Approach the parties’ position • List available • Official duties • Strengthened role for facilitators in the Field

  6. Mediation • Explore possible solutions with the parties • Coordinates and trains facilitators • Conflict prevention through periodic reporting to the JNC • Publish information considered to be of general interest to the staff

  7. Formal mechanism to solve a general grievance • Request for an administrative decision (review by HRD) • Joint Advisory Appeals Board (JAAB) • Administrative Tribunal • Possibility of informal resolution at any time

  8. Referral to the JAAB • Chairperson appointed by the DG on recommendation of the Joint Negotiating Committee • Members nominated by the each of the parties • Number of panels • Recommendation sent to the DG, who makes the decision

  9. Sexual harassment mechanism • Intervention of HRD • If unsatisfactory measure, no measure, or considered appropriate, independent investigation • Fact finding and recommendations sent to DG for decision

  10. What’s next? • Draft terms of reference of JAAB and Mediator • Draft terms of reference for the JAAB’s Secretariat • Select and appoint members • Progressive implementation

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