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Business Review

Business Review. Organizational Chart. Please include team information down to the SME level Highlight any significant organizational changes since the last business review. FTE by Program. These numbers are as of MM/DD/YY ** Include both voluntary & involuntary attrition percentages.

noah-cervantes
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Business Review

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  1. Business Review

  2. Organizational Chart • Please include team information down to the SME level • Highlight any significant organizational changes since the last business review

  3. FTE by Program • These numbers are as of MM/DD/YY • ** Include both voluntary & involuntary attrition percentages

  4. Campaign Results • Complete this worksheet for each program • Label each worksheet with the program name • Highlight the meeting and exceeding expectations in service level, availability, RPC, RPH, & Net Revenue in green and misses in red • Complete this worksheet using the last six months of data • For OB programs, removed SL Target & Actual columns

  5. Campaign SWOT Analysis • This slide can be used for individual program analysis or overall program analysis Strengths Weaknesses Opportunities Threats

  6. Program Focus For Quarter • Please complete this slide for each program highlighting focus for the upcoming three months and label appropriately. Month Month Month

  7. Revenue Performance Analysis • Outline plans to meet/exceed revenue targets for RPC, RPH, Per 100s and Net Revenue • Offer Rate analysis and plans to increase “ideal” customer offers

  8. QA Performance Analysis • Outline action plan to meet and maintain QA % Target

  9. Operations Analysis • Outline strengths and weakness of Operations Scorecard and plans for improvement where necessary • Outline Offer strengths and weakness of site audit results when applicable

  10. Employee Engagement • Highlight significant activities related to employee engagement including but not limited to customer service, training, incentives, community efforts, etc.

  11. Feedback • Provide suggestions & recommendations

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