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Tema: Ponente:

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Tema: Ponente:

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    2. 2007-09-06/07 The concept of the CTQI Container Terminal Quality Indicator standard CTQI – 2nd Hamburg Commitee Meeting

    3. CTQI Hamburg Committee 6th/7th Sept 2007 No. 3 Background … The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related. The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related.

    4. CTQI Hamburg Committee 6th/7th Sept 2007 No. 4 Proposed Structure of the CTQI standard The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related. The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related.

    5. CTQI Hamburg Committee 6th/7th Sept 2007 No. 5 Development carried out by GL and Industry partners … The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related. The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related.

    6. CTQI Hamburg Committee 6th/7th Sept 2007 No. 6

    7. CTQI Hamburg Committee 6th/7th Sept 2007 No. 7 The Three Components of the CTQI Standard Conformance Requirements basic management system requirements Key Performance Indicator (KPIs) see presentation of Gustaaf De Monie Container Terminal Quality INDICATORS Evaluation of KPIs Terminal Infrastructure and Organization External Factors and Hinterland Connectivity

    8. CTQI Hamburg Committee 6th/7th Sept 2007 No. 8 Conformance Check / Requirements (1) Policy Implementation of Mandatory Practices e.g. communication procedure with ships and inland transport modes Performance of relevant Training identify relevant personnel identify applicable training needs for each relevant personnel

    9. CTQI Hamburg Committee 6th/7th Sept 2007 No. 9 Conformance Check / Requirements (2) Appointment of CTQI Manager Determine further responsibilities and authorities Subcontractors and Suppliers definition of requirements and it’s communication to subcontractors and suppliers supervision of performance and evaluation of subcontractors and suppliers

    10. CTQI Hamburg Committee 6th/7th Sept 2007 No. 10 Conformance Check / Requirements (3) Claims, Nonconformities, Failures and Customer Complaints shall be recorded and analyzed identification and implementation of corrective action and preventive action Document Control / Records CTQI management manual Revision control / obsolete documents / Record keeping

    11. CTQI Hamburg Committee 6th/7th Sept 2007 No. 11 Conformance Check / Requirements (4) Internal Audits at least annually , recorded input to management review Management Review at least annually , after internal audit , prior external audit External Audits annually by Germanischer Lloyd Certification related always to a calendar year performance (1st January to 31 December) audit / certification possible throughout the following calendar year

    12. CTQI Hamburg Committee 6th/7th Sept 2007 No. 12 The Three Components of the CTQI Standard Conformance Requirements basic management system requirements Key Performance Indicator (KPIs) see presentation of Gustaaf De Monie Container Terminal Quality INDICATORS Evaluation of KPIs Terminal Infrastructure and Organization External Factors and Hinterland Connectivity

    13. CTQI Hamburg Committee 6th/7th Sept 2007 No. 13 Set of Key Performance Indicators Generic Indicators Absolute figures as basic input (e.g. Container Moves) Quay Productivity Terminal and Storage Area Productivity KPIs measuring operational effectiveness and efficiency KPIs measuring service quality for user

    14. CTQI Hamburg Committee 6th/7th Sept 2007 No. 14 KPIs measuring operational effectiveness and efficiency Ship Productivity Gross Crane Productivity Berth Occupancy Berth Working Index

    15. CTQI Hamburg Committee 6th/7th Sept 2007 No. 15 KPIs measuring service quality for user Average Ship Turnaround time at Terminal Ship Service Quality Index Road Service Quality Index Rail Service Quality Index Average barge waiting time Barge Service Quality Index

    16. CTQI Hamburg Committee 6th/7th Sept 2007 No. 16 The Three Components of the CTQI Standard Conformance Requirements basic management system requirements Key Performance Indicator (KPIs) see presentation of Gustaaf De Monie Container Terminal Quality INDICATORS Evaluation of KPIs Terminal Infrastructure and Organization External Factors and Hinterland Connectivity

    17. CTQI Hamburg Committee 6th/7th Sept 2007 No. 17 Container Terminal Quality INDICATORS Evaluation by CTQI Points using Master Tables for: Performance (KPIs) Terminal Infrastructure and Organization External Factors and Hinterland Connectivity

    18. CTQI Hamburg Committee 6th/7th Sept 2007 No. 18

    19. CTQI Hamburg Committee 6th/7th Sept 2007 No. 19 Terminal Infrastructure and Organization Terminal Infrastructure Storage Area Design Container Transport on Terminal Seaside Infrastructure Gate Handling Rail Handling Services at Terminal Communication

    20. CTQI Hamburg Committee 6th/7th Sept 2007 No. 20 Terminal Infrastructure and Organization Organization Work Organization Training Failure Response Handling of Reefer Containers Handling of IMDG Cargo Planning

    21. CTQI Hamburg Committee 6th/7th Sept 2007 No. 21

    22. CTQI Hamburg Committee 6th/7th Sept 2007 No. 22 External Factors and Hinterland Connectivity mainly beyond the direct influence of the Terminal this part may be used to explain certain factors to other interested parties (e.g. governmental authorities or other stakeholder of supply chain)

    23. CTQI Hamburg Committee 6th/7th Sept 2007 No. 23 External Factors and Hinterland Connectivity Intermodal Connectivity Hinterland Redundancy Distance to Motorway Road Traffic Restrictions Terminal Operation Restrictions Tidal Restrictions

    24. CTQI Hamburg Committee 6th/7th Sept 2007 No. 24

    25. CTQI Hamburg Committee 6th/7th Sept 2007 No. 25 The Certificate

    26. CTQI Hamburg Committee 6th/7th Sept 2007 No. 26 Feedback on Shipper Questionnaire The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related. The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related.

    27. CTQI Hamburg Committee 6th/7th Sept 2007 No. 27 The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related. The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related.

    28. CTQI Hamburg Committee 6th/7th Sept 2007 No. 28 The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related. The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related.

    29. CTQI Hamburg Committee 6th/7th Sept 2007 No. 29 The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related. The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related.

    30. CTQI Hamburg Committee 6th/7th Sept 2007 No. 30 The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related. The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related.

    31. CTQI Hamburg Committee 6th/7th Sept 2007 No. 31 The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related. The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related.

    32. CTQI Hamburg Committee 6th/7th Sept 2007 No. 32 The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related. The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related.

    33. CTQI Hamburg Committee 6th/7th Sept 2007 No. 33 The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related. The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related.

    34. CTQI Hamburg Committee 6th/7th Sept 2007 No. 34 The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related. The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related.

    35. CTQI Hamburg Committee 6th/7th Sept 2007 No. 35 The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related. The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related.

    36. CTQI Hamburg Committee 6th/7th Sept 2007 No. 36 The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related. The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related.

    37. CTQI Hamburg Committee 6th/7th Sept 2007 No. 37 The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related. The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related.

    38. CTQI Hamburg Committee 6th/7th Sept 2007 No. 38 The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related. The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related.

    39. CTQI Hamburg Committee 6th/7th Sept 2007 No. 39 The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related. The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related.

    40. CTQI Hamburg Committee 6th/7th Sept 2007 No. 40 The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related. The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related.

    41. CTQI Hamburg Committee 6th/7th Sept 2007 No. 41 The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related. The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related.

    42. CTQI Hamburg Committee 6th/7th Sept 2007 No. 42 The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related. The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related.

    43. CTQI Hamburg Committee 6th/7th Sept 2007 No. 43 The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related. The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related.

    44. CTQI Hamburg Committee 6th/7th Sept 2007 No. 44 The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related. The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related.

    45. CTQI Hamburg Committee 6th/7th Sept 2007 No. 45 The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related. The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related.

    46. CTQI Hamburg Committee 6th/7th Sept 2007 No. 46 The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related. The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related.

    47. CTQI Hamburg Committee 6th/7th Sept 2007 No. 47 The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related. The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related.

    48. CTQI Hamburg Committee 6th/7th Sept 2007 No. 48 The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related. The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related.

    49. CTQI Hamburg Committee 6th/7th Sept 2007 No. 49 The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related. The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related.

    50. CTQI Hamburg Committee 6th/7th Sept 2007 No. 50

    51. CTQI Hamburg Committee 6th/7th Sept 2007 No. 51 The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related. The message is clear .. by means of the new standard we want to maintain product quality during transportation -> increase shelf life and handling. In particular for pharmaceuticals such as therapeutic products, vaccines, insulins and blood products maintaining quality by an unbroken cool chain is vital. In case of fruits and vegetables it is more the increase of shelf life that should be our goal. Avoiding damages will reduce claims which eventually may result in reduction of insurance rates in medium or long term This can not be achieved by single snapshots but Increasing awareness is an important issue which can be supported by training of the employees. Training should be commodity specific as well as organisation and process related.

    52. CTQI Hamburg Committee 6th/7th Sept 2007 No. 52 Questions to the Shippers: Do you agree with the CTQI concept? Do you consider any important item missing? YES or NO

    53. CTQI Hamburg Committee 6th/7th Sept 2007 No. 53 Questions to the Hamburg Committee: Do you agree to the 3 – fold concept “KPIs + Best Practice + Conformance”? and sub-categories with Indicators for “KPIs + Terminal Infrastructure + Hinterland Connect.” YES or NO

    54. CTQI Hamburg Committee 6th/7th Sept 2007 No. 54 Thank you very much for your attention!

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