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ANALISA PIAGAM PELANGGAN JANUARI – DISEMBER 2012

ANALISA PIAGAM PELANGGAN JANUARI – DISEMBER 2012. Memproses permohonan pendaftaran keahlian perpustakaan dalam tempoh satu (1) hari bekerja dengan syarat ianya lengkap dan betul. 1. * Kaedah pengukuran yang digunakan ialah Tempoh masa

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ANALISA PIAGAM PELANGGAN JANUARI – DISEMBER 2012

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  1. ANALISA PIAGAM PELANGGAN JANUARI – DISEMBER 2012

  2. Memprosespermohonanpendaftarankeahlianperpustakaandalamtempohsatu (1) haribekerjadengansyaratianyalengkapdanbetul 1 • * Kaedahpengukuran yang digunakanialahTempohmasa • * Jumlahsasaran yang hendakdicapaiialah1 jam waktupemprosesan

  3. Memastikanurusanpinjamanbahanperpustakaandiselesaikandalamtempohdua (2) minitbagisetiappelanggankecualiwaktusesak. 2 • * Kaedahpengukuran yang digunakanialahTempohmasa • * Jumlahsasaran yang hendakdicapaiialah2 minitwaktupemprosesan

  4. 3 • Memberilayanansecaraprofesional, prihatin, ceria danefisienkepadasemuapelanggan. • * Jumlahsasaran yang hendakdicapaiialah1 pujiansebulan

  5. Membangunkansumbermaklumatdanmenyediakankemudahancapaian (easy access) maklumatkepadapengguna. 4 • * Kaedahpengukuran yang digunakanialahujilariOPAC • * Jumlahsasaran yang hendakdicapaiialah96 naskah (80%)

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