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Manajemen Pelayanan Publik Peran Pemerintah/ Birokrasi

Manajemen Pelayanan Publik Peran Pemerintah/ Birokrasi. M.Idris Patarai STIA LAN MKS. ISN'T IT TRUE THAT ITSELF GOVERNMENT NOT OTHER;DISSIMILAR THAN BIGGEST RESULT REFLECTION HIT NATURAL OF HUMAN BEING "(JAMES MADISON,THE FEDERALIST PAPER,1787-1788). BARANG LAYANAN SAVAS (1987):.

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Manajemen Pelayanan Publik Peran Pemerintah/ Birokrasi

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  1. Manajemen Pelayanan PublikPeran Pemerintah/ Birokrasi M.Idris Patarai STIA LAN MKS

  2. ISN'T IT TRUE THAT ITSELF GOVERNMENT NOT OTHER;DISSIMILAR THAN BIGGEST RESULT REFLECTION HIT NATURAL OF HUMAN BEING "(JAMES MADISON,THE FEDERALIST PAPER,1787-1788) Diramu Oleh M. Idris Patarai

  3. Diramu Oleh M. Idris Patarai

  4. BARANG LAYANANSAVAS (1987): • (privat goods)- tdkbersaingdanbayar. • (toll goods)- bersaingdanbayar • (collective goods) tdkbayartdkbersaing. • (common pool goods), tdkbayar, bersaing.

  5. Tugas - tugasPokokPemerintahandalamLayananPublik • Menjaga keamanan negara • Memelihara ketertiban • Menjamin keadilan • Melakukan pekerjaan umum • Meningkatkan kesejahteraan sosial • Menerapkan kebijakan ekonomi • Memeliharan sumberdaya alam dan lingkungan hidup.(Riyas Rasyid,1997) Diramu Oleh M. Idris Patarai

  6. PelayananPublikdanPemerintahan Globalisasi, demokratisasidandesentralisasi, peluang -tantanganpelayananpublik. ( Edi Suharto, PhD). Pelayanan publik, fokus utama negara modern.(Wikipedia, 2008)

  7. Dimensi Pelayanan A. PelayananpublikpemerintahFisik,NonfisikdanAdm. B. Pelayananprivat, Biayadan exit.  PelayananPublik (Stewart), terbukaberorientasipublikdanbukankepadaorganisasidaninevitable.

  8. Pergeseranparadigmapelayananpublik 1. Dari problems-based services ke rights-based services. 2. Dari rules-based approaches ke outcome- oriented approaches. 3. Dari public management ke public governance ataudarimarket contract kesocial contract. (Bovairddan Loffler,2003)

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