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ICT Department Monthly Report Jan 2013

ICT Department Monthly Report Jan 2013. Infrastructure Section Mr. Khalid Al Hajjaji Support Section A / Mr . Abdulrahman Khattab Projects Section A / Mr . Mohamed Mansour Application Section A / Mr . Mustafa Sharara. Infrastructure Section Mr. Khalid Al Hajjaji . SMS Service.

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ICT Department Monthly Report Jan 2013

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  1. ICT Department Monthly Report Jan 2013

  2. Infrastructure SectionMr. Khalid Al Hajjaji • Support SectionA / Mr. Abdulrahman Khattab • Projects SectionA / Mr. Mohamed Mansour • Application SectionA / Mr. Mustafa Sharara

  3. Infrastructure SectionMr. Khalid Al Hajjaji

  4. SMS Service

  5. Isolating Wireless access over PHCC from regular users’ access – Higher Security

  6. HTTPS Internet Access filtering - implemented successfully

  7. On 18 Dec 2012 incident Server Recovery Procedure Applied (HQ Infrastructure Recovery with Minimal business interruption)

  8. Datacenters (HQ, HC and Barwa) servers and network monitoring and reporting system now in place, providing Infrastructure team with a better view of what is happening on PHCC servers and network as well as Health Centers’ servers and network. Email and SMS notifications sent to relevant ICT personnel. (This image shows monitoring interface for HC and some public servers only. Internal servers are monitored on a separate interface)

  9. 99.75% uptime statistics for Priority Public Servers

  10. Webmail Access for all HCs’ users (Outlook Email client and Outlook anywhere access is being planned for) SSL for HTTPS traffic screening on proxy server. Aimed to provide a more secure web browsing for HQ users

  11. Support Section Mr. Abdulrahman Khattab

  12. IT Documentation for all processes and procedures – Improves quality of service and team efficiency, and helps in providing weekly tips to end-users. • A unified Desktop wallpaper with IT helpdesk email and contact being clearly displayed (as shown below)

  13. New Meeting Room Booking System in place. • Training provided to end-users, tutorials available for more help.

  14. For a better more organized Outlook address book and to meet Cerner requirements; Active Directory users’ details are being modified. • Deadline: 15th of March 2013. • Modifications include: • Name • Job Title • Location (Health Center Name) • Contact Number (Office & Mobile)

  15. 55HMC User creations. • 51HMC Application access as part of Medicom project in HC’s. • 451 helpdesk tickets opened. • HQ • Delivered 17 PC’s & 10 Laptop • Barwa • Delivered 5 PC’s • HC’s • Delivered 110 PC’s

  16. Project Section Mr. Mohamed Mansour

  17. Barwa: • FM200 installed at BarwaDC. • BarwaDC works done, UPS/Cooling system IDUs and ODUs placed, waiting for the testing phase. • BarwaPower: Tender committee to decide granted bidder by 30th January.

  18. HCs’ HMC-to-PHCC Infrastructure Migration : • Site surveys done for a full detailed Asset tracking: • OBK • Westbay • Al-Rayyan • Requirement lists prepared for the 3 HCs. • User-lists collected for all the above HCs. • Al-DaayenHC to be done this week.

  19. Cerner CIS: • Cabling and Wiring for all HCs as a part of fulfilling Cerner requirements: • Site surveys done for: • Al-Daayen • Al-Gharrafa • Al-Shahania • HCs requirements collected during the visits to be quoted for. • SLAs and Contract finalized with Qtel for CIS hosting and connectivity (PROD, DR, COMMS)

  20. Qmatic: • Al-Rayyan HC went live: • Smoother flow of patients. • Higher productivity achieved. • Patients' satisfaction witnessed - a Newspaper report was published in the widely spread Arab Newspaper dated 17th January. • Mesaimeer HC: • Installations almost done. • Training planned for next Sunday. • HC goes live first week of February.

  21. Application Section Mr. Mustafa Sharara

  22. Website: • DEMO Website (Early stage): • Up and Running our Test server • Several templates has been considered • Basic features chosen

  23. Databases : • Data Backup Server:- • Implemented a primary backup server located in HQ and Secondary backup server in Barwa. • Enable Oracle EM for monitoring and notification purposes

  24. SMS • SMS integrated with the Monitoring System of the Systems team. • Working to integrate SMS across most of our systems.

  25. Intranet Strategy Roadmap Content/Collaboration Roadmap • Create Content Type Templates (Ex. Forms) • Determine the publishing process • Train authors to write effectively • Create single point of contact for any update • Focus on Adoption • Create the visual style guidelines • Create a template design • Create content Inventory • Create Functional Requirements Inventory • Create Content Structure • Determine Intranet Owners • Create the Vision • Establish Intranet Team Technical Roadmap

  26. Intranet Main Features

  27. Content Main Structure

  28. Ongoing Projects - February: • IP Telephony • 4 HCs HMC-PHCC infrastructure Migration • Implementing Q- Matic new workflow for additional 2 HCs • SMS integration with Helpdesk system • Intranet Project • SMS Integration • EMC Storage implementation • Starting Active Directory Project • Outlook Email client and Outlook anywhere access is being planned for.

  29. Thank You

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