“Bringing People and Services Together”

1. “Bringing People and Services Together”

2. Topics • Poverty in Utah • Utah Food Bank Programs • 2-1-1 Information Center • Community Partners/Programs • Why 2-1-1? • Accomplishments/Plans

3. Utah Today • Poverty in Utah is 10.6%(256,432 people) • 89,751 children live in poverty • 14,250 seniors live in poverty • Roughly 345,000 Utahns face food insecurity each day • Utah Ranks 6th in the nation for food insecurity – highest food insecurity growth in the nation

4. UFB Mission • To build caring communities by responding to basic human needs • Food Collection and Distribution - statewide • Services for Seniors - SLCO • 211 Information and Referral • Health and human services referrals – statewide • Disaster support – statewide • Volunteer Center – Salt Lake, Summit, Tooele, Davis counties

5. “2-1-1 is an easy to remember telephone number that connects people with important community services and volunteer opportunities.”

6. I want to kill myself I need to find childcare My child is on drugs I can’t pay my rent I want to volunteer We can’t help with that We only do senior daycare I’ll try to transfer you to an agency who can help We don’t need volunteers I don’t know about those resources We only know about domestic violence programs I don’t know, please hold. We don’t serve your area

7. I want to kill myself I need to find childcare I can’t pay my rent I want to volunteer My child is on drugs 2-1-1 2-1-1, how may I help you? Yes, I can connect you with someone who can help… Drug Rehabilitation Center Volunteer Center Rental Assistance Program Child Care Resource And Referral Suicide Prevention Hotline

8. 2-1-1 Information Center • Trained Information Specialists answer requests for help, assess situations, prioritize needs, and help families make connections to appropriate agencies and programs • Accessible in 140 languages • Free call • 2-1-1 • Toll-free 1-888-826-9790 • Resource database – inclusion criteria • Statewide/community outreach

9. 2-1-1 Call Activity • 102,805 calls in FY 2009 (+18%) • Housing • Health care • Food • Government services • Holiday programs • Utility assistance • Etc.

10. 2-1-1 Call Activity

11. 2-1-1 Call Activity – Health (11,714)1/1/2009 – 10/19/2009

12. Resource Lists/Directories/Newsletters • General Resource List for each county in Utah • Specialized lists • Health and Human Services Directories • Salt Lake, Summit, Tooele and Davis • Weber – Morgan • Emergency Preparedness Directory • What’s Up?

13. www.utahcares.utah.gov

14. www.211ut.org

15. www.211ut.org

16. www.211ut.org

17. 2-1-1 Community Partners • State of Utah • Counties/AOGs • VOAD • United Way • SLCO Aging Services • Homeless agencies • Salvation Army • UCAPA • Etc.

18. 2-1-1 Special Programs • Volunteer Income Tax Assistance (VITA) • Utah Special Needs Registry • Salt Lake City Registry • Utah End Meth Now Campaign • Know more…kNOw DRUGS • Utah Saves • Gang Prevention Taskforces • Foreclosure Prevention • Sandy City POD Communication • H1N1 influenza, seasonal flu • Disaster response

19. 2-1-1 Volunteer Center • Supports Volunteer Coordinators • Offers database of agencies and opportunities • Links volunteers and opportunities • Volunteer recognition • Summer of Service youth program

20. Why 2-1-1? • People need help finding help • Eliminates fragmentation and confusion with multiple 800 numbers • Cost saving - 2004 University of Texas at Austin national cost-benefit analysis – net value to society approaching $130 million in the first year alone. Cost savings for tax payers, employers, and government.

21. Why 2-1-1? • Offers simple access to services • One-number access to a wide range of service information • Quality referrals eliminate need for multiple calls • State-wide offers I&R to rural areas • Updated public information can be disseminated quickly

22. Why 2-1-1? • Less duplication as 2-1-1 reduces the need for other entities to develop, maintain, and operate new I&R systems or 800 numbers • Offers centralized disaster response information (after 9/11, 95% of all calls in CT for mental health counseling, volunteering, and other services went to 2-1-1. New York, without a 2-1-1, created 400 new information lines, resulting in confusion and wasted resources)

23. For Our Community, 2-1-1… • Is a social barometer and community planner • Relieves misdirected calls to government and non-profit agencies • Decreases misuse of 911 • Provides community wide referrals often beyond the original question

24. FY 2009 in 2-1-1 • Increased call volume and outreach • Installed new referral system • Installed new phone system • Increased staff • Call taking • Fulltime Data Associate • Expanded senior resource listings • Started quality program • Increased statewide outreach • Established disaster role

25. FY 2010 2-1-1 Plans • Launch new website, on-line database, update process • Start statewide 2-1-1 Utah Collaborative • Increase statewide outreach • Support 2-1-1 US • Manage increased call volume • Support ADRC, Weatherization, HEAT, etc. • Begin AIRS accreditation process • Continue to formalize disaster role • Publish Weber/Morgan Directory • Grow Volunteer Center

26. www.211ut.org

27. I want to kill myself I need to find childcare I can’t pay my rent I want to volunteer My child is on drugs 2-1-1 2-1-1, how may I help you? Yes, I can connect you with someone who can help… Drug Rehabilitation Center Volunteer Center Rental Assistance Program Child Care Resource And Referral Suicide Prevention Hotline

28. 2-1-1 Information and Referral Dial 2-1-1 from anywhere in the state 978-3333 1-888-826-9790 www.211ut.org www.utahcares.utah.gov Monday – Friday 8:30am to 6:00pm After hours voice mail Lorna L. Koci 801-887-1226 Services Director Utah Food Bank