1 / 10

MANAJEMEN MUTU

MANAJEMEN MUTU. MUTU adalah ………….. ( Donabedian : mutu suatu pelayanan adalah pelayanan aktual saat ini yang sesuai dengan kriteria pelayanan yang baik ). Pelanggan (customers) ……………. . Penyedia (suppliers) ………………. Karakteristik Mutu ( Donabedian ) : Efektif adalah ……… …

urban
Download Presentation

MANAJEMEN MUTU

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. MANAJEMEN MUTU

  2. MUTU adalah………….. (Donabedian : mutusuatupelayananadalah pelayananaktualsaatini yang sesuaidengankriteriapelayanan yang baik) Pelanggan (customers) …………….. Penyedia (suppliers) ………………

  3. KarakteristikMutu (Donabedian) : Efektifadalah………… Efisien ………………… Akseptabel ……………… Legitimasi ………………

  4. DefinisiDimensiKinerja : Doing the right thing Doing the right thing well

  5. PrinsipkunciMutu… • Systems thinking …………. • Scientific approach ………. • Teamwork ………………… • Leadership ………………… • Continuous improvement …………

  6. Beberapaahli yang mempunyaikontribusibermaknaterhadap QI : Deming’s 14 points Juran’s trilogy Crosby’s 14 steps and 4 Qual Absolutes Ishikawa Shewhart

  7. Struktur Proses Outcome MODEL untukPENINGKATAN PELAYANAN KESEHATAN

  8. Contoh : proyek PHN • Proses • Fungsi2 : pencegahan, diagnosis, • pengobatan, skrining, follow up • Kepatuhanpasiendan provider • Program2 : EPI, ORT, ARI, MCH/ FP • Dukungan SIM, perenc, mnjmkeu, dll Struktur Input fisik Karyawan Sumber dana Susunan organisasi Outcome Kesakitan Kematian Penurunanfungsi Pain and suffer Kepuasanpasien Perubkebiasaan

  9. MUTU DAN BIAYA PELAYANAN Pemborosan Produktivitasrendah Optimal vsMaksimal Teknologibaru PreventifdanKesLingkungan

More Related