250 likes | 382 Views
MONTHLY REPORT DECEMBER, 2008. POLICY ADMIN JESSIE CHOU. UW 5 → 6. Service Center HCMC HANOI 7 → 15. →. POLICY ADMIN 17 → 35. Claim 1 → 2. CS 1 → 2. POS 1 → 2. PREM. 2 → 8. Check new product relative provisions. Test all system functions. Complete all manuals
E N D
MONTHLY REPORT DECEMBER, 2008 POLICY ADMIN JESSIE CHOU
UW 5 → 6 Service Center HCMC HANOI 7 → 15 → POLICY ADMIN 17 → 35 Claim 1 → 2 CS 1 → 2 POS 1 → 2 PREM. 2 → 8
Check new product relative provisions Test all system functions Complete all manuals (AG/ staff/ PC) Policy Admin Review of 2008 Set up all procedures
ServiceCenter Agency Unit Support & Check
Inconvenient Issue Timereceiving for1 applicationformatServiceCenter Speed is a crucial factor of service quality. SC will try to reduce the time of receiving app.
NEW BUSINESS IN 2008 ◎Base on the material of the received cases form 4/7/2008~30/11/2008
UWdifficultiesin2008 HighIncompleteRatio HighMedical ExamRatio LowConfirmationSlipReturnRatio Halfofthemare over5 days
Premiumreviewof2008 Checking ratio still need to increase
premium Collectionefficiencyof2008 Averageofmonthlyresult: Quarterly efficient result: Period : form Sep to Nov. Prem. Unit: 1,000VND
Premium unpaid reason analysis Base on the call out material of 116 receivable cases in HCM on Nov. How to encourage clients to pay on time ?
Pos Cancel policy in 2008 Cancel ratio Cancel reason analysis ◎Base on the material of the cancel cases form 4/7/2008~30/11/2008
CS call out result 13 13.54%
Strength weakness Only randomly call 20% confirmation letter cases Lack of AgencyCompliance CS strength & weakness
cS action plan of 2009 Continue increasing customer’s satisfaction Periodical survey on customer satisfaction Add Policy Added Value to client Set up customer complaint procedure Carry out 100% confirmation call
Hanoi Da Nang Ho Chi Minh Can Tho CLAIM REVIEW OF 2008 Sign contract with hospitals in South : 15 hospitals North : 15 hospitals HAI PHOUNG
Survey about Death claim ratio company
RESEARCH OF CLAIM DECLINE REASON Building Hospital Investigation Network
Claim action plan of 2009 Claim service enhancement Training investigation skill for SC expand to sign contract with 20 investigation hospitals each quarter
Policy admin target & strategy OF 2009 CARE ACCURACY speed Better Service Making a difference